Orchard Supply Hardware Woodland Hills Grand Opening March 21

When you think “home improvement store” you might not imagine this:

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But this is my favorite picture from a preview tour of the newest Orchard Supply Hardware, opening in Woodland Hills this Saturday.

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Since 1931 OSH has provided service to customers who are shopping for home improvement supplies and materials. This new 40,000 square foot location has a Workbench right inside the front door that is meant to help you even more: get things cut, windows and doors re-screened, keys copied, and more. The layout is friendly and the signage is quirky. There’s something lovely to look at wherever you turn.

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They even have a special aisle for “What-cha-ma-call-its.” After my own heart.

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The personal service extends, of course, to the staff. Everyone I met during the tour has been at the company for years, even for decades. They learn a customer service philosophy called C.A.R.E. that encourages them to not just help the customers but inspire them. A worker even did a little craft demo, inspired by Pinterest (she loves Pinterest) in the paint department.

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This is a wooden board painted with chalkboard paint and then festooned with knobs and stickers and outfitted to hang on a wall. Materials for this craft were provided in the gift bag that OSH sent home with the bloggers on the tour. Even though I am not crafty, I felt like painting something after walking through the store.

But my favorite part of the store is the nursery.

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There is a certified organic gardener on staff who stopped what she was doing to answer my many questions – why is my cilantro dying? How best to nurture the nasturtiums I planted to attract aphids away from my magic kale? As eye-catching as the beautiful plants are, the nursery’s stars were its staff members.

The store will have its grand opening this Saturday starting at 6:30 AM. Instead of a ribbon-cutting they have a board-cutting with a chainsaw and everything. And the company will make a donation to a local charity in honor of this day. You’re probably working around the house this weekend anyway, so if you need some supplies, I encourage you to check out this beautiful new store!

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